Marvelsoft Limited Tuzla: Technical Support Analyst

Technical Support Analyst – 1 position
Company: Marvelsoft Limited Location: Ulica Maršala Tita, 34, 75000 Tuzla – Bosna i Hercegovina

Marvelsoft Limited

For over a decade, Marvelsoft’s engineers, quants and algo experts have worked hard to design and deliver practical and dependable software for global financial institutions. Marvelsoft is specialized in the creation of solutions for trading and data analysis in real time.

The team combines multiple decades of experience in the planning and development of trading systems. Our innovative and flexible technology allows our partners to attain new levels of trading performance and productivity. Above all, our passion for finding new and better solutions to the ever-evolving puzzles of the trading world always keeps us on top of the game.

Please visit our website for more information: www.marvelsoft.net

TECHNICAL SUPPORT ANALYST

Marvelsoft is headquartered in Hong Kong and we are currently hiring a Technical Support Analyst who will be responsible for providing first-line support and account management for our existing and potential customer and partner base. The role involves working closely with our client services team, communication with our development and business teams, as well as with our customers and partners, in order to provide an effective and high quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.

Responsibilities:

● Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation
● Be involved in application system checks, identifying and resolving issues before they impact our customers (first-line support)
● Escalate issues to team leaders, business, and management as appropriate
● Attend and coordinate technical sessions with current and potential clients
● Respond to client email and phone requests
● Investigate and resolve reported issues
● Prioritize, log and keep issues up to date on the issues tracking system

Requirements:

● Effective in a team, able to develop and maintain good relationships to complete tasks successfully
● Excellent communication skills and customer focus
● Ability to create and maintain strong working relationships both with customers and internally
● Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
● Ability to troubleshoot and approach problem-solving in a logical manner
● Ability to communicate confidently and concisely using business acumen
● Computer Science or IT-related degree
● Technical knowledge or experience in the following areas
○ Linux (CentOS or Redhat Enterprise preferred)
○ one or more programming/scripting languages (e.g., Linux Shell script, Visual Basic, C#)
○ Time-series databases (preferably InfluxDB)
● Excellent written and spoken communication skills in English

Appreciated skills:

● Familiarity with the global marketplace and trading sector
● Familiarity with FIX protocol

Marvelsoft is a company that values diversity and is always searching for individuals who are passionate, creative, and talented, with the skills and experience to help clients overcome their business and regulatory challenges. We are looking for a collaborative team player who can successfully build and deliver valuable products. If this sounds like you, we strongly encourage you to apply.

All interested candidates should send their CVs or resumes in English to careers@marvelsoft.net by April 28th.